Privacy Policy

Our Commitment

Victoria Park Medispa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws.

Unless otherwise stated in this Privacy Policy, we will not sell, rent, loan, trade, lease, transfer, or disclose your personal information, including email addresses, to any third party without your consent.

How Can We Collect Personal Information?

Victoria Park Medispa collects personal information in the following cases:

Making an appointment: For consultations or treatments, whether by phone, in person, or through virtual platforms.
Opening a client file: When you become a client and provide information to set up your profile.
In your interactions with our customer service: We may gather your email address, phone number, and the content of your correspondence to ensure seamless communication.
To support our marketing initiatives: When you subscribe to receive our newsletter, we collect specific information, such as your name, email, or mailing address. You can opt out of our promotional communications at any time by clicking the “Unsubscribe” button in our emails.
If you participate in contests, special offers, or surveys with us: We may request your name, address, phone number, and email. This data helps us manage your participation and gain deeper insights into our customers. When you register for a contest, promotion, or survey, we might seek your permission to receive commercial information from Victoria Park Medispa in the future. To revoke your consent for these communications, please contact us or use the “Unsubscribe” option in our emails.
When you apply for a job: We may collect personal information, including your name, email address, phone number, and details found in your CV and cover letter. This data enables us to handle your application and engage with you on related matters. This information is retained solely during the recruitment period. With your explicit consent, we may retain it for longer periods to consider your profile for future opportunities. If you become a part of our team, this information becomes part of your professional record.

What Types of Personal Information May Be Collected?

The type of personal information collected varies depending on the interaction with the client and may include, but is not limited to:

First and last names: To identify and personalize your account.
Date of birth: For identification or treatment customization.
Postal address: For billing, communication, or shipping purposes.
Email address: For appointment confirmations, newsletters, and promotional updates.
Telephone number: For reminders, follow-ups, or urgent communications.
Purchase information: Details of the services and products you have purchased.
Medical information: Relevant history or skin conditions necessary for safe and effective treatments.

How Do We Use Your Personal Information?

Victoria Park Medispa may use your personal information for the following purposes, including but not limited to:

Appointment management: To confirm your appointments and send reminders.
Security: To ensure the safety and efficacy of your treatments.
Marketing communications: To send newsletters, advertising materials, and information about our products, services, and special offers (with your consent).
Invitations and surveys: To invite you to participate in surveys, contests, or events that help us improve our services.
Customer feedback: To communicate with you and obtain your opinions for continuous improvement.

How Do We Protect Your Personal Information?

Victoria Park Medispa employs robust security measures to protect your information:

Encryption: Sensitive data is encrypted using SSL technology during transmission.
Access controls: Only authorized personnel can access personal information.

Information We Collect About You Through Third Parties and Their Use of Browsing Cookies

Victoria Park Medispa may share your personal information with third parties that provide services on our behalf. These services include payment processing, website hosting, email distribution, contest and promotion organization, and the evaluation of our advertising campaigns’ effectiveness.

Victoria Park Medispa is committed to providing an optimal digital experience to its users. To better understand and address the needs and behaviors of our visitors, we integrate advanced analytical tools and advertising technologies.

Google Analytics

Victoria Park Medispa uses Google Analytics, a service provided by Google, Inc., to analyze traffic and usage trends on our website. This tool uses cookies to collect anonymous information about how visitors interact with our site. Data collected includes:

Number of site visits.
Pages viewed.
Session duration.

This information is transmitted and stored by Google on servers located in the United States. Google may also transfer this information to third parties if required by law or if third parties process the data on Google’s behalf.

If you prefer not to share this information with Google Analytics, you can install a browser add-on to disable data collection. For more information on disabling Google Analytics and its privacy policy, click here.

Google Signal

As part of our analytics strategy, we also use Google Signal. For users who have enabled ad personalization, Google Signal allows us to track interactions across multiple devices associated with a single Google account. This feature provides insights into user behavior and helps us refine our marketing strategies to deliver more relevant and targeted ads.

If you wish to manage or delete the data collected through Google Signal, you can update your preferences in your Google account. For more information, click here.

Google Ads

Victoria Park Medispa uses Google Ads to display advertisements tailored to your interests using data shared with Google. This may include hashed personal information, such as your email address, to reach you through Google’s advertising network. This allows us to create targeted campaigns that match your preferences.

Google Enhanced Conversions with Google Tag Manager

We use Google Enhanced Conversions in conjunction with Google Tag Manager to improve the accuracy of our ad conversion tracking. This feature securely sends hashed customer data, such as email addresses, to Google after a conversion event. Google only receives hashed versions of the data, ensuring that sensitive information remains secure.

Tracking Pixels

We use tracking pixels from social media and advertising platforms, including Facebook, Instagram and Tik-Tok. These pixels help us understand the effectiveness of our ads and personalize them based on your interests. While the information collected through these pixels is anonymous, these platforms may link the data to your user account and use it for their own advertising purposes.

Hotjar

Victoria Park Medispa uses Hotjar, a tool dedicated to optimizing the user experience. Hotjar collects and stores information through cookies as part of our website improvement initiatives. This data helps us refine our content and understand visitor behavior. For more information about Hotjar’s privacy practices, click here.

Third-Party Privacy Policies

Please note that each third-party service provider mentioned in this policy has its own privacy policy. While we strive to partner with providers who align with our privacy standards, Victoria Park Medispa is not responsible for the content or practices of these external policies. We encourage you to review the privacy policies of these third-party services for more details on how they manage your data.

Other Disclosures

We do not share your personal information with other third parties except in the following cases:

Legal Obligations: When required by law or regulation.
Legal Proceedings: If necessary for court orders, subpoenas, or similar legal processes.
Protection of Legal Rights: To protect or establish our legal rights or the rights of others.

When You Visit Our Website – Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Information collected includes:

IP address.
Device identifier.
Browser type and operating system.
Referring website.
Pages visited and on-site behavior.

Categories of Cookies Used on Our Website

Essential Cookies: Necessary for the basic functionality of our website, such as language preferences, login sessions, and privacy settings.
Performance Cookies: Help us gather data on site traffic and user behavior to improve functionality and user experience.
Marketing and Advertising Cookies: Used by advertising partners to display personalized ads based on your interests.
Functional Cookies: Enable enhanced features, such as personalized settings and additional content options.

Managing Cookies

You can manage or disable cookies in your browser settings. However, disabling cookies may limit some features of our website.

Cookie configuration instructions for major browsers:

Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For more information, refer to Google’s support or the browser’s Help.

Firefox: Tools -> Options -> Configuration -> History -> Custom Configuration. For more information, refer to Mozilla’s support or the browser’s Help.

Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. For more information, refer to Microsoft’s support or the browser’s Help.

Safari: Preferences -> Security. For more information, refer to Apple’s support or the browser’s Help.

For details about our cookie practices, please review our Cookie Policy.

Your Rights Regarding Your Personal Information

You have the following rights concerning your personal information:

Access

You have the right to access your personal information and request a copy. You may also inquire about how we collect and use your information. If we cannot provide access to your data, we will explain why.

Rectification

If your information is inaccurate, incomplete, or outdated, you can request corrections. You may also update your information by contacting customer service.

Withdrawal of Consent

You may withdraw your consent for specific uses of your information, such as marketing communications, at any time. Simply use the “Unsubscribe” link in our emails or contact us directly.

Deletion

You can request the deletion of your personal information unless retention is required for legal, regulatory, or service purposes.

Portability

You have the right to receive your personal information in a commonly used and structured format. If technically feasible, we can also transfer your data to another entity upon request.

How to Exercise Your Rights

To exercise any of these rights, please contact us at medispa@victoriapark.com. We will respond to your request within 30 days. To verify your identity, we may ask for additional information before processing your request.

Retention of Personal Information

We retain your personal information only as long as reasonably necessary for the purposes set out in this policy or as long as the law requires. For more information on the periods for which your personal Information is retained, please contact our Privacy Officer using the contact information provided at the end of this page.

Individuals Under the Age of 14

We do not knowingly collect personal information from individuals under the age of 14. If you believe a minor has provided personal information without consent, please contact us at medispa@victoriapark.com to request its deletion.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Darren Yaphe
Victoria Park Medispa
376 Av. Victoria #400, Westmount, QC H3Z 1C3
(514) 488-8668
Email: medispa@victoriapark.com

Updates to This Policy

This Privacy Policy is reviewed periodically to ensure compliance with legal standards and business practices. Updates will be posted on our website. Continued use of our services constitutes acceptance of the revised policy.

Effective Date: December 30, 2024.