Virtual Receptionist (Call Center – Work from home)
Victoria Park offers the best in Medispa services from our 17 locations across Canada. All of our clinics are led by plastic surgeons and/or dermatologists, where we provide the latest in technology, practices, and products. Our teams are comprised of knowledgeable, skilled and compassionate doctors and technicians. We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be named the Top Medispa in Canada and winner of the Consumer Choice Award from the Canadian Spa and Wellness Awards.
As a member of our Virtual Receptionist team, your duties will include answering a high-volume of incoming calls and emails to Victoria Park standards, scheduling client appointments, and directing inquires and providing information. You will play a vital role in assisting our Doctors and Specialists at our Medispa locations meet their booking targets by using your personality to make our customers smile and come away impressed with each interaction. Opportunity to work from home.
The ideal candidate for this exciting opportunity is bilingual, has previous experience working in a call center, guest services, customer service or hospitality environment with proven ability to offer exceptional customer service over the phone. With strong computer and administrative skills and experience working with and maintaining databases, the perfect candidate has a passion for or interest in beauty and aesthetics.
The successful candidate is fluent in both spoken and written French and English, interpersonal savvy, mature, dedicated, hardworking, has the ability to multitask and build relationships over the phone, has excellent judgment and organizational skills. This role is for someone who is looking for a long-term position with opportunity for education and growth.
Availabilities required for this position are from Monday to Friday from 8h00 to 18h00 and Saturday from 9h00-17h00, for a total of 37.5 hours a week.
All Virtual Receptionists have a monthly Medispa allowance to benefit from our offerings and treatments first-hand. You will be eligible for monthly and quarterly bonuses based on individual and team targets. We also offer additional discounts on services and products, employee discount at our fitness center, Health & Dental benefits after 3 months of employment, a Voluntary Retirement Savings Plan (VRSP) and opportunities to participate in training and development.
Interested candidates, please send your resume to firstname.lastname@example.org. We appreciate your interest in the position. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.